Terms of service
Terms and Conditions of Use – MILO
Introduction
Any use of this website constitutes acceptance of these Terms and Conditions, including all terms and restrictions contained herein.
These Terms and Conditions may be updated from time to time, and users are responsible for reviewing them upon each visit to the website. Browsing and/or using the website in any manner constitutes acceptance of these Terms and Conditions and an agreement to comply with them. These Terms and Conditions constitute a legally binding agreement and apply to all use of the website.
The use of masculine language in these Terms and Conditions is for convenience only, and the provisions apply equally to all genders.
The services and sales provided through the website are subject to the terms set forth herein. By making a purchase through the website, the customer confirms that they have read, understood, and agreed to these Terms and Conditions.
Services / Products
The website enables customers to purchase premium sportswear products from the MILO brand (the “Products”).
Orders may be placed through the website subject to existing inventory and product availability.
The website management reserves the right to update the product range, prices, inventory, promotions, and purchasing terms from time to time.
Payment
Products purchased through the website may be paid for using the payment methods offered on the website, subject to approval by the applicable payment processor and/or credit card company.
The website management reserves the right to decline or cancel a transaction for any reasonable reason, including suspected fraud or unauthorized use.
Eligibility to Use the Website
The website may be used by any person aged 18 or older.
A minor who performs any action or makes a purchase through the website shall be deemed to have received permission from their parent or legal guardian to do so.
Cancellations, Returns and Exchanges
Cancellation of transactions and return of products shall be handled in accordance with the Israeli Consumer Protection Law, 5741–1981, and the Consumer Protection Regulations (Cancellation of Transactions), 5771–2010.
Order Cancellation Before Shipping
An order may be cancelled within 24 hours of placing the order, provided that the order has not yet been shipped.
Returns / Exchanges After Receiving the Product
A return or exchange may be requested subject to the following conditions:
- The product has not been worn or used and is returned in its original packaging, where reasonably possible.
- The product is returned without defects, stains, odors, tears, or signs of use.
- Returns may be made within the period prescribed by applicable law or in accordance with the return policy displayed on the website at the time of purchase.
Refunds
Where a refund is applicable, it will be issued to the original payment method in accordance with the processing times of the relevant credit card company or payment provider and subject to applicable law.
Non-Returnable Products
In certain circumstances, a product may not be eligible for return, including products that have been used, products damaged after delivery, or products otherwise excluded from the right of return under applicable law.
Shipping Policy
Products purchased through the website are prepared for delivery within 3–5 business days, unless otherwise stated on the product page or at checkout.
Customers may select from the following delivery options:
- Self-pickup (where available on the website)
- Home delivery
Shipping costs will be displayed at checkout and may vary depending on the delivery address and selected shipping method.
Warranty and Customer Service
The website management makes every reasonable effort to provide high-quality products in accordance with MILO standards.
The website management shall not be responsible for damage caused by failure to follow the applicable use or washing instructions, unreasonable or improper use, normal wear and tear, or use contrary to the provided recommendations.
If a product is received damaged or defective, please contact customer service as soon as possible and provide relevant photographs.
Data Security and Privacy
The website management may use information provided by customers for the purpose of processing orders, providing services and support, and improving the user experience.
Personal information will not be disclosed to third parties without the customer's express consent, except where necessary to complete a transaction or provide the services, including disclosure to payment processors, shipping companies, and other service providers, and subject to applicable law.
The website uses advanced security measures designed to provide a secure browsing experience and protect users' privacy.
Users agree not to take any action that may interfere with the operation of the website, compromise its security, or attempt to gain unauthorized access to information.
Intellectual Property
All intellectual property rights relating to this website, including copyrights, trademarks, designs, content, photographs, logos, graphics, and marketing materials and language, are the exclusive property of the website management and/or the MILO brand.
No content may be copied, reproduced, distributed, or otherwise used without prior written permission.
Governing Law and Jurisdiction
The interpretation and enforcement of these Terms and Conditions, as well as any action or dispute arising from or relating to them, shall be governed exclusively by the laws of the State of Israel.
Exclusive jurisdiction shall be vested in the competent courts of Israel.
Contact Us
For any questions, inquiries, or requests, please contact our customer service team at:
during the business hours displayed on the website.